assignment 2
Inquiry Letter
A letter of inquiry asks someone for specific information. In
some cases, such as a request for promotional material, the recipient will have
a clear interest in responding to your letter. In other cases, such as a
request for specific information on a product, the recipient may or may not be
as motivated to respond quickly. Consequently, always make the tone of the
letter friendly and make it easy for the recipient to identify and provide the
information you need.
Format of a Letter of Inquiry
Follow this format in writing a letter of inquiry:
- In the first paragraph, identify yourself and, if appropriate, your position, and your institution or firm.
- In the second paragraph, briefly explain why you are writing and how you will use the requested information. Offer to keep the response confidential if such an offer seems reasonable.
- List the specific information you need. You can phrase your requests as questions or as a list of specific items of information. In either case, make each item clear and discrete.
- Conclude your letter by offering your reader some incentive for responding.
The following letter of inquiry is written by a computer
programmer requesting specific information about an upcoming release of a
software product.
Example Inquiry Letter :
Order Letter
Order Letter is Otherwise known as an order letter, a
letter of order is a document that confirms the details of a purchase of goods
or services from one party to another. It usually includes more information
about what you are ordering, like quantity, model number, or color, the payment
terms, and the matter in which the products are to be shipped. When the
recipient receives this letter, they will process the order and send the
merchandise.
Example Order Letter :
Complaint letter
A letter written by a consumer to a manufacturer or retailer
regarding a problem with a product or service. This type of letter is written
usually with the expectation that corrective action will be taken.
Example Complaint Letter :
65 Market Street
Val Haven, CT 95135
Val Haven, CT 95135
June 30, 2004
Customer Service
Cool Sports, LLC
8423 Green Terrace Road
Asterville, WA 65435
Cool Sports, LLC
8423 Green Terrace Road
Asterville, WA 65435
Dear Sir or Madam:
I have recently ordered a new pair of soccer cleats (item
#6542951) from your website on June 21. I received the order on June 26.
Unfortunately, when I opened it I saw that the cleats were used. The cleats had
dirt all over it and there was a small tear in front of the part where the left
toe would go. My order number is AF26168156.
To resolve the problem, I would like you to credit my
account for the amount charged for my cleats, I have already went out and
bought a new pair of cleats at my local sporting goods store so sending another
would result in me having two pairs of the same cleats.
Than you for taking the time to read this letter. I have
been a satisfied customer of your company for many years and this is the first
time I have encountered a problem. If you need to contact me, you can reach me
at (555) 555-5555.
Sincerely,
Sincerely,
Signature
Ken Thomas
Application letter
An application letter is merely another name for a cover
letter, the official business letter often included with a job application
and/or resume and sent to a prospective employer. Although application letters
are generally considered optional components of applying for a job, more and
more frequently, employers are singling out those who actually take the time to
write an application letter as their top picks.
Example Application Letter :
MEMO
A memo can
have only a certain number of formats; it may have a format specific to an
office or institution. In law specifically, a memorandum is a record of the
terms of a transaction or contract, such as a policy memo, memorandum of understanding,
memorandum of agreement,
or memorandum of association.
Alternative formats include memos, briefing notes, reports, letters or binders.
They could be one page long or many. They may be considered as grey literature. If the user is a cabinet minister or a
senior executive, the format might be rigidly defined and limited to one or two
pages. If the user is a colleague, the format is usually much more flexible. At
its most basic level, a memorandum can be a handwritten note to one's
supervisor. In business, a memo is typically used by firms for internal
communication, as opposed to letters which are
typically for external communication
Example memo :
Source :
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